Changzhou Opharma pharmaceutical technology co. LTD. Is unique in its business and service in the field of penetration pump laser puncher. Years of experience and strict user management make it a dedicated supplier to meet customer needs.
Your purchase of our osmotic pump laser puncher products, that is to get reliable after - sales service. We hereby make the following commitments:
1. All products sold by our company are guaranteed for one year. During the warranty period, our company is responsible for free maintenance due to problems caused by defective equipment itself.
2. Once the contract is concluded, the customer orders will be sent out, which will enter the indefinite after-sales service period. We will provide accurate and timely parts ordered by customers and various services required by customers. We have the obligation and responsibility to answer the questions related to products raised by customers.
Our company is responsible for customer training and lifelong technical support.
Four, walk in front of the breakdown occurrence, assurance our company sells any one product to run without the breakdown
Make every customer satisfied with us, make the customer satisfied with our every service.
Vi. After the order is issued, we shall establish contact with the customer, and it is our responsibility to meet the customer's needs at the same time.
7. Make regular visits to customers to understand the operation status of the equipment, guide the maintenance of the equipment, and ensure the efficient and trouble-free operation of each equipment.
Viii. Once the fault occurs, the customer cannot solve it. We will arrive at the user's site within 24 hours after receiving the call, and timely troubleshoot the fault. At the same time record customer opinion, as long as the customer request reasonable, we unconditionally meet.
9. Supply of spare parts; we provide replacement of parts of the whole machine free of charge within the warranty period; We will offer preferential prices for the processing of specific parts provided by customers according to their own requirements. We will offer a special price for the parts beyond the warranty period.
10. We should establish close and good cooperative relations with customers, learn from each other in cooperation, listen to customer Suggestions, respect customer opinions, and provide technical support to customers without reservation.
After-sales service hotline: 0519-85179003